terms and conditions

Keeping it Kula

We welcome you warmly to Yoga Kula Victoria Quarter. We want to maintain a Yogic atmosphere and to make sure we are considerate to the people we share our building with.

Please follow these simple guidelines to ensure we maintain our lovely, peaceful atmosphere.

Remove shoes and leave tidily in the spaces provided.
Shoes are not permitted in the Yoga Kula Victoria Quarter studio
Ensure your mobile phone is on silent at all times whilst at Yoga Kula Victoria Quarter. Phone calls are not to be made in the studio space.
For the smooth running and enjoyment of all classes, please arrive at least 10 minutes before the class is due to start. We are unable to admit anyone arriving once the class has started under any circumstances and you will not receive a refund. If you are late you may not be given access to the class.
Please help to keep the studio space clean and tidy. Rubbish must be put in the bins provided.
Please speak quietly whilst in the studio. This helps to maintain our calm and relaxing atmosphere.
Practice the yogic principle of Saucha, which means cleanliness of mind, body, spirit and surroundings. We ask our students to maintain a high level of personal hygiene whilst in the Yoga Kula Victoria Quarter space.
Yoga mats must be wiped with the sprays and cloths provided after practice. Please put mats and props away tidily after your class.
Do not chew gum or eat during any yoga practice.
Drinks aside from water and tea must not be taken into the Yoga Kula Victoria Quarter studio space.
Let your class teacher know of any injuries before the start of the Yoga session, this will allow them to offer appropriate modifications and adaptations where necessary.
Please change in the changing rooms provided, we ask students to not change in the toilets as this can cause cues and inconvenience to other people

Class Cancellation and Refund Policy

If a STUDIO class is cancelled 3 hours or more before the class is due to start the class will automatically be returned to your account (this is an ‘early cancel’)
If a STUDIO class is cancelled less than 3 hours before the class is due to start you will be charged (this is a ‘late cancel’)
All classes must be cancelled through the Mind Body Software within cancellation period in order to avoid a charge – please do not cancel over the phone or over email
YKVQ 5 Class Pass is valid for 6 weeks from the date of purchase and once purchased cannot be refunded, extended or paused
YKVQ 10 Class Pass is valid for 12 weeks from the date of purchase and once purchased cannot be refunded, extended or paused
New to YKVQ Class Pass is valid for 5 weeks from the date of purchase and cannot be extended, refunded or transferred
Drop-in classes are valid for 30 days from the date of purchase and once purchased cannot be refunded, extended or paused
You will be charged a £10.00 admin fee for a failed auto-payment so please ensure your card details are kept up to date, feel free to contact us if you require assistance
Once purchased pop ups, events and courses are non-refundable and non transferable
In the unlikely event that Yoga Kula Victoria Quarter cancels a class, any class passes associated will be re-credited to your Mindbody Account
Private 121’s and small group sessions once booked and confirmed are non-refundable and non transferable

Promotional Codes

All promotional codes are applied to the value of specified product are subject to our general Terms and Conditions.

The promotional code must be entered in the promotional code field within the student Mind Body account. Please note promotional codes cannot be used on the MindBody App, please visit the desktop version of MindBody to redeem. Add the desired item to the shopping cart and enter an eligible promotional code. The applied for discount will be deducted from the order.

Unless stated discounts cannot be combined and only one offer can be applied to any order.

Offers can be amended or withdrawn at any time.

New To YKVQ Passes

Please note that the New To Kula Pass is valid one time only. ID will be required to verify your name on arrival and we reserve the right to freeze your account until the correct pass has been purchased if you have redeemed this offer on more than one occasion or on different accounts.

Privacy & Security Policy

You can read our full privacy policy on our website.

www.yogakulavictoriaquarter.co.uk

Commitment to Data Security

Your personally identifiable information is kept secure. Only authorised employees, agents and contractors (who have agreed to keep information secure and confidential) have access to this information. All emails and newsletters from our sites allow you to opt out of further mailings. Yoga Kula Victoria Quarter will never sell trade, rent, exchange or otherwise share your personal information with any other person, company or organisation.

We accept the following cards through our mindbody online booking system

Payments

Class Passes

You must purchase the correct pass for the class you are attending. For more information please refer to the price list online or in the studio. You will not be admitted to the class with the incorrect pass.
We reserve the right to make changes to our prices, discounts, offers as and when we deem necessary for the effective running of Yoga Kula Victoria Quarter.
5 class passes have a 6-week expiration date. 10 class passes have a 12-week expiration date. 20 class passes have a 16-week expiration date. All class passes start on the date of purchase, and cannot be extended without a medical note
Our New to YKVQ pass offer is only available to new students, is valid for 5 weeks and cannot be extended.
Passes can be extended with an additional £5 fee, this extension is limited to be used maximum of twice per year

Gift Vouchers

Gift vouchers are valid for 6 months from the date of purchase
Gift vouchers can not be refunded.

Additional information

We do not accept cash or cheques
We cannot offer credit under any circumstances

Terms and Conditions

1. Definitions and Interpretation

In these Terms and Conditions, unless the context otherwise requires, the following expressions have the following meanings:

“Business” means any business, trade, craft, or profession carried on by You or any other person/organisation;

“Consumer” means a “consumer” as defined by the Consumer Rights Act 2015, and in relation to these Terms and Conditions means an individual client of the Teacher who receives or uses Services for the client’s personal use and for purposes wholly or mainly outside the purposes of any Business;

“Minimum Notice” Means 48 hours prior to a session;

“Our premises” means the premises at which we hold Sessions which 7-11 Cross Arcade, Victoria Quarter, Leeds LS1 6AZ , but in Clause 3.17 it means “business premises” as defined in the Regulations;

“Price List” means Our standard price list for all of the Services which we offer. The list of Services and their prices is available from Us at Our Premises or https://www.yogakulavictoriaquarter.co.uk

“Registration Form” means the application and registration form that we provide to You which includes Your confirmation that (a) You are aged 18 or over (b) you are a “Consumer” (c) You have read and agree to these Terms and Conditions (including fitness, health and safety matters in Clauses 6 and 7;

“Regulations” means The Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013;

“Series” means a series of Sessions booked as a package in one transaction where we and You at the time when You book, you pay for all of those Sessions, and we and You agree all of the times and dates for each of those Sessions;

“Services” means any and all Sessions at which we provide any yoga training, teaching, instruction, and all facilities, services, and equipment which we provide/use in connection with such Sessions;

“Session” means any class or session of yoga for You either as an individual or as part of a group taking place at a time and on a date booked with Us;

“We/Us/Our” means Yoga Kula Victoria Quarter whose place of business and contact address is the same address as above;

“Terms and Conditions” means these Terms and Conditions, and “Clause” or “sub-Clause” is a Clause of these Terms and Conditions;

“Validity Period” Means the period from Your first visit to the expiry of the Series; and

“You/Your” means the individual who is Our student.

2. Registration

2.1 It is a condition of you being allowed to book and attend any Sessions that

a. You register with Us by completing the Registration Form and agreeing in that Form to these Terms and Conditions;

b. Signing the Waiver form confirming your fitness to participate in any Sessions; and

c. We confirm to You orally or in writing that we accept Your registration. Our decision whether or not to accept Your application to register is in Our absolute discretion. (See below as to booking Sessions).

2.2 The details that You provide and confirm in the Registration Form and on the Waiver form must be complete, correct, and include Your confirmation of the matters referred to in those documents.

2.3 Upon Our confirmation of Our acceptance of Your Registration Form, there will be a contract between You and Us on these Terms and Conditions.

3. Booking and Cancellation of Sessions, and Consumer Rights

3.1 You must be 18 or over, or accompanied by such a person, and a “Consumer” to book and attend any Session.

3.2 A place in a Session is subject to availability and will be on a first-come-first-served basis. We will not reserve or guarantee any particular date and/or time for any Session unless You book and pay for the Session for that particular time and date.

3.3 Each Session is available as, and will be specifically booked only as, a group Session including other participants as well as You.

3.4 You may book each Session in person at our premises, online, by phone or by email to info@yogakuavictoriaquarter.co.uk. You may book and pay for each Session separately as a one-off Session. However, if instead You book a Series and we accept that booking, the discounted price shown in Our Price List will apply to each Session in that Series if the number of Sessions in the Series is completed by You.

3.5 When you book for any Session and that session is part of a Series, any booking (or re-booking of a cancelled Session) must be within the applicable Validity Period of the Series. A Session not booked (or rebooked) for a date within the Validity Period will be lost. Unless cancellation occurs in circumstances where You are entitled to a refund under these Terms and Conditions, no refund will be due.

3.6 When You book and pay for any one or more Sessions, we will be entitled to keep some or all of that payment as set out in 3.9 below if You later cancel any such Session without giving Us prior notice of at least 48 hours.

3.7 We may treat a booked Session as cancelled by You without notice to Us if You arrive after the start of the Session or the start of any warm up for that Session or You do not attend any of the Session. We may decide to make a charge to You for that cancelled Session, and 3.9 below will apply.

3.8 Where you cancel within the minimum applicable cancellation period, we will refund to You such sum as may be due back to You where You paid in advance unless when You cancel You ask to rebook for a later substitute Session instead. If the cancelled Session was part of a Series, we will not refund You any sum for it but You may rebook it within the Validity Period.

3.9 If You do not give Us at least the Minimum Notice, we will be entitled to charge You for any net financial loss up to the full price paid for that Session that we suffer due to Your cancellation. We will be entitled to deduct that charge from sums You paid in advance for that Session, and we shall refund any balance to You. For this purpose, if that Session was part of a Series, the sum paid in advance for it will be the total sum paid for the Series divided by the total number of Sessions in the Series, less any discount that we have provided by virtue of it being a Series booking.

3.10 We may cancel a Session booked by You at any time before the time and date of that Session in the following circumstances:

3.10.1 The Teacher [and any other required staff] and/or required equipment or facilities necessary for the Session are not available; or

3.10.2 An event described in sub-Clause 8 below occurs and continues up to 30 minutes before the stated start time of the Session.

If we cancel a Session in such circumstances we will refund to You in full the payment that You have made to Us for that Session unless it was part of a Series.

3.11 We will use all reasonable endeavours to start the Session You have booked at its scheduled start time, but the start may be delayed by overrun of a previous Session or by other circumstances. If a delay to the start is at least 30 minutes, or, if at any time before or after You arrive for a Session we notify You that there will be a delay of at least that time, You may cancel the Session and we will refund to You in full the payment that You have made to Us for that Session unless it was paid for as part of a Series in which case the final sentence of Clause 3.9 (as to rebooking or refund) will also apply to cancellation under this sub-Clause 3.11.

3.12 Sessions, teachers, equipment, and prices are subject to change from time to time but we will try to give You as much prior notice as possible of any such changes.

3.13 We reserve the right to expel You from a Session if Your conduct is in Our reasonable opinion unacceptable, or it is or may be in Our reasonable opinion harmful to the Studio’s reputation, or if it amounts to Your breach of these Terms and Conditions, or where in Our reasonable opinion such expulsion is otherwise in the interests of Our other clients. If we expel You, You will not be entitled to any refund or credit for a Session started but not completed due to expulsion.

3.14 Where the contract we make with You is not made on Our premises, the Regulations give You the rights set out in this sub-Clause 3.14, and they will be in addition to the rights given to You by the above provisions of this Clause 3. You may for any reason cancel a booked Session during the 14 day period after we accept that booking, but if the booking includes any Session(s) on a date which is before the end of that 14 day period, and if You have expressly requested Us to provide any such Session(s) in that 14 day period and we do so, You may not cancel that or those requested Session(s) and You must pay for them in accordance with Clause 4, and You may only cancel any other Session(s) which are either one offs or part of a Series covered by that booking. If You request that Your booking be cancelled, You must confirm this in any way convenient to You. If You cancel as allowed by this clause 3.14, and You have already made any payment(s) to Us for the booking, we will refund the payment(s) to You within 14 days of receiving Your cancellation less the amount due for the Session(s) covered by that booking that we have provided and an administration fee of 5%. For this purpose, where any one or more Sessions are part of a Series, then You may cancel such Sessions booked for any date(s) after that 14 day period, and we will refund for each such cancelled Session the total Series price amount divided by the total number of Sessions in the Series, less any discount that we have provided by virtue of it being a Series booking.

4. Fees and Payment

4.1 You must pay in accordance with Our Price List for all Services that we fully and correctly provide to You.

4.2 You may pay Us for Services using any of the following methods:

4.2.1 Online on our linked e-commerce portal;

4.2.2 Gift Voucher redeemed at our premises; or

4.2.3 Credit/Debit card at our premises.

4.3 We may alter Our prices without prior notice, but if the price of any Services increases between the time when You book a Session and the date of the Session, the price increase will not apply to You for the Session on that date.

5. Eligibility to Attend a Session

5.1 We only make Services available to a “Consumer” (as defined in Clause 1 above), and Your application to register with Us will be deemed to be Your confirmation that You will be a “Consumer” in connection with any request(s) by You to receive any Services from Us. If at any time we find that you are not a “Consumer”, we may without liability to You cancel Your registration forthwith by giving You a cancellation notice and You will not then be entitled to receive any further Services. If at the time of such cancellation You have paid for Sessions as part of a Series but have not yet attended one or more such Sessions, we will refund You for those Sessions not yet attended and the refund will be for the number of Sessions in the Series not attended pro rata to the total number of Sessions in the Series.

5.2 We will not provide any Session for You unless You are aged 18 years or over, or if you are aged between 13 to 17 years accompanied by a person who is aged 18 years or over. We may require evidence of Your age for that purpose.

6. Fitness, Health and Safety

6.1 You acknowledge that Sessions may be physically strenuous and You agree that You voluntarily participate in a Session with full knowledge that even if the Teacher and any other teacher involved in the Session is not negligent there is an inherent risk of personal injury or illness arising from Your participation in any exercise program and use of specialist equipment.

6.2 Certain Services may be unsuitable for You if You have special needs, or any medical, health or fitness problem or condition.

6.3 You must ensure that you are fit and well enough to participate in any Session that You book, and You will at all times be responsible for Your own state of health, physical condition and wellbeing.

6.4 If You have any concerns about Your fitness or health, You should seek appropriate medical advice from Your GP, Physiotherapist or other relevant professional medical or other adviser and obtain their written consent where necessary before attending a Session. Advice provided by the Teacher or any other teacher involved in a Session at no time constitutes medical advice and is not a substitute for advice provided by a medical professional.

6.5 You agree that when You apply to register, and also when You book and attend any Session, that will be Your confirmation that You have no health or fitness problems (including, but not limited to cardiac irregularities; spinal, bone, joint, tendon or ligament injuries; spells of dizziness; asthma or other breathing difficulty; diabetes; epilepsy or other allergy) which may affect your participation in any Session, or that you have consulted and been signed off for physical activity by a medical practitioner before attending a session.

6.6 When You request a booking for a Session and at least 48 hours before You attend any Session:

6.6.1 We advise You to tell Us of any special physical needs, any issue relating to Your health, fitness or physical limitations of which You are aware, and any medical condition or on-going medical treatment, which might be relevant to any activity to be undertaken at a Session.

6.6.2 You must tell Us:

6.6.2.1 of any medical condition or are taking any medication which may affect Your ability to undertake any activities at a Session or to use any equipment or facilities provided by Us.

6.6.2.2 of any circumstances affecting Your health which may be worsened by any activities at a Session; and

6.6.2.3 if you are pregnant, and if so whether You are in the first 3 months of Your pregnancy.

6.6.3 We will discuss with You any such matter that You tell Us, and inform You if we decide not to accept Your booking because of that medical, health or fitness issue or special need. If we do accept Your booking, You must act in accordance with any instructions provided by Us relating to the issue.

6.7 If You do not tell Us before a Session of anything referred to in sub-Clause 6.5 or 6.6 that we then discover, we will be entitled not to provide all or any part that or any other Sessions You have booked and to treat any such Sessions (or part of them) as cancelled by You without notice, in which case we may make a charge to You as set out in sub-Clause 3.11 above for the Session in or before which we discovered the matter referred to in sub-Clause 6.5 or 6.6. If such a Session is part of a Series, we may also cancel the remaining Sessions in the Series and in that case we will refund You for each of the remaining Sessions an amount equal to the total price for the Series divided by the total number of Sessions in the Series.

6.8 You must not attend any Session when under the influence of alcohol or illegal drugs or immediately following a heavy meal.

6.9 You should arrive at least 5 minutes prior to the start time of a Session, and before any warm up involved in that Session, to allow for a prompt start. Please note the Sweaty Betty Shop opening hours ( Mon-Sat 10-6:30pm, Sun 11-5pm ) ; if your class starts outside these opening hours please wait at the Shop Door and the teacher will let you in 5 minutes before the class start time. Late comers for the classes starting outside Shop Opening hours are not permitted. If You know You are going to be late for a Session, You should contact Us to tell Us as soon as You can before the Session start time. If You arrive later than a Session start time and You arrive after any warm-up for that Session has begun, we will not permit You to participate in the Session for health and safety reasons.

6.10 You should not attempt to use any equipment or facilities until the Teacher or another suitably qualified teacher has instructed You in the correct use of the same.

6.11 You may only use the equipment and facilities provided by Us in the correct manner and must not use them in any manner which is a health and safety risk either to You or to others.

7. Our Rules

7.1 We do not permit You to:

7.1.1 smoke anywhere on Our premises;

7.1.2 make or receive mobile phone calls during a Session. Mobile phones should be switched to silent mode during a Session;

7.1.3 bring to Our premises any child/ren under the age of 10 or, unless we have given You express consent, any person not invited by Us;

7.1.4 bring any animals into Our premises with the exception of guide dogs. If You require the use of a guide dog, You should inform Us of that when You register; and

7.1.5 bring any drink (except water) or food or glassware into any part of Our premises unless we expressly consent when You make the booking for the Session/s concerned. Please note that we do provide cold drinking water at all Sessions.

7.2 You may bring and use Your own mat in each Session, if You do not bring a mat, we will provide one for You.

7.3 You may bring a towel with You when You come to any of the more dynamic Sessions if you sweat a lot.

7.4 You should wear a form of dress appropriate to Your Session. However if a Session requires any specific type of clothing, footwear, or other items, we will specify those requirements in advance and You must provide them for Yourself. Outdoor clothing and/or dirty clothing should not be worn and should be stored in the location that we ask You to use. Footwear should be removed on entry to Our premises and left in the location that we ask You to use. Socks may be worn but are not essential. Clothing should be close fitting rather than baggy so that the Teacher may assess that movement routines are carried out in the correct manner. Items of clothing with zips at the back should be avoided as these may cause you discomfort or damage equipment. Loosely swinging or sharp jewellery should be removed before a Session.

7.5 You must familiarize yourself with and follow any instructions or information which we give You from time to time or on any occasion relating to any fire or other emergency situation or to other issues relating to health or safety.

8. Events Beyond Our Reasonable Control

8.1 We will not be liable for any failure or delay in performing Our obligations under the contract resulting from any cause beyond Our reasonable control.

8.2 If any such event referred to in sub-Clause 8.1 occurs that is likely to adversely affect Our performance of any obligations under the contract, we will try to inform You as soon as is reasonably possible, Our obligations will be suspended and any time limits that we are bound by will be extended accordingly. We will inform You when that event is over and provide details of any new dates, times or availability of Services as necessary. You may, without liability to Us, cancel any Session/s not taking place due to that event, and we will refund in full the advance payment that You have made to Us for the cancelled Session/s. Where the cancelled Session/s is/are part of a Series, we will refund You for each such Session an amount equal to the total price for the Series divided by the total number of Sessions in the Series.

9. Limitation of Liability

9.1 We will be responsible for any foreseeable loss or damage that You may suffer as a result of Our breach of these Terms and Conditions or as a result of Our negligence. Loss or damage is foreseeable if it is an obvious consequence of Our breach or negligence or if it is contemplated by You and Us when Our contract with You is created. We will not be responsible for any loss or damage that is not foreseeable.

9.2 We provide or sell all Services to You only for Your personal and private use/purposes. We will not be liable to You for any loss of profit, loss of business, interruption to business or for any loss of business opportunity.

9.3 The Teacher and each of Our other teachers is appropriately qualified as a yoga teacher and is competent to conduct the Sessions assigned to him/her, but their advice does not include any medical advice and is not a substitute for advice provided by a medical professional.

9.4 If You bring any personal belongings onto Our premises, we do not undertake to keep them safe or provide any storage place for them. Their loss or damage will be at Your own risk except where such loss or damage is due to any deliberate or negligent act by the Teacher or other teachers. We will not be responsible for any loss or damage to Your personal belongings caused by any other client or visitor to Our premises even where You leave or store them in any place at Our premises. We therefore advise You not to bring any valuable belongings to Our premises.

9.5 Nothing in these Terms and Conditions is intended to or will exclude or limit Our liability for death or personal injury caused by Our negligence (including that of Our employees, agents or sub-contractors) or for fraud or fraudulent misrepresentation.

9.6 Furthermore, if you are a “consumer” as defined by the Consumer Rights Act 2015, or a consumer for the purposes of any other consumer protection legislation, nothing in these Terms and Conditions is intended to or will exclude, limit, prejudice, or otherwise affect any of Our duties or obligations to You, or Your rights or remedies, or Our liability to You, under:

9.6.1 the Consumer Rights Act 2015;

9.6.2 the Regulations;

9.6.3 the Consumer Protection Act 1987; or

9.6.4 any other consumer protection legislation

as that legislation is amended from time to time.

For more details of Your legal rights, please refer to Your local Citizens’ Advice Bureau or Trading Standard Office.

10. Changes to Terms and Conditions

We may from time to time change these Terms and Conditions without giving You notice, but we will use Our reasonable endeavours to inform You as soon as is reasonably possible of any such change.

11. How We Use Your Personal Information (Data Protection)

All personal information that we may use will be collected, processed, and held in accordance with the provisions of EU Regulation 2016/679 General Data Protection Regulation (“GDPR”) and Your rights under the GDPR. For complete details of Our collection, processing, storage, and retention of personal data including, but not limited to, the purpose(s) for which personal data is used, the legal basis or bases for using it, details of Your rights and how to exercise them, and personal data sharing (where applicable), please refer to Our Privacy Notice available at https://www.yogakulavictoriaquarter.co.uk/Privacy/.

12. Regulations

We are required by the Regulations to ensure that certain information is given or made available to You as a Consumer before we make Our contract with You (i.e. before we accept Your request to register and/or make a booking) except where that information is already apparent from the context of the transaction. We have included the information itself either in these Terms and Conditions for You to see now, or we will make it available to You before we accept Your request to register and/or make a booking. All of that information will, as required by the Regulations, be part of the terms of Our contract with You as a Consumer. They are also available for review both prior to and after registering with us at https://www.yogakulavictoriaquarter.co.uk/terms-conditions/.

13. Information

As required by the Regulations:

13.1 all of the information described in Clause 12; and

13.2 any other information which we give to You about any Services or Us which You take into account when registering or deciding to make a booking or when making any other decision about the Services;

will be part of the terms of Our contract with You as a Consumer.

14. Complaints

We always welcome feedback from Our clients and, whilst we always use all reasonable endeavours to ensure that Your experience as a client of Ours is a positive one, we nevertheless want to hear from You if You have any cause for complaint. If You have any complaint about Our Services or any other complaint about the Teacher or any other teacher, please raise the matter with the staff at Our premises by phone or email at info@yogakulavictoriaquarte.co.uk

15. No Waiver

No failure or delay by Us or You in exercising any rights under these Terms and Conditions means that we or You have waived that right, and no waiver by Us or You of a breach of any provision of these Terms and Conditions means that we or You will waive any subsequent breach of the same or any other provision.

16. Severance

If any provision of these Terms and Conditions is held by any competent authority to be invalid or unenforceable in whole or in part the validity of the other provisions of these Terms and Conditions and the remainder of the provision in question shall not be affected.

17. Law and Jurisdiction

17.1 These Terms and Conditions, the Contract, and the relationship between you and Us (whether contractual or otherwise) shall be governed by and construed solely in accordance with the laws of England & Wales.

17.2 Nothing in Clause 17.1 above takes away or reduces your rights as a consumer to rely on those provisions.

17.3 Any dispute, controversy, proceedings or claim between you and Us relating to these Terms and Conditions, the Contract, or the relationship between you and Us (whether contractual or otherwise) shall be subject to the exclusive jurisdiction of the courts of England and Wales.

The Yoga Kula Victoria Quarter Website

While we will use reasonable endeavours to verify the accuracy of any information we place on the Yoga Kula Victoria Quarter Website, we make no warranties, whether express or implied, in relation to its accuracy.

Yoga Kula Victoria Quarter Website is provided on an “as is” and “as available” basis without any representation or endorsement made and we make no warranties of any kind, whether express or implied, in relation to the Yoga Kula Victoria Quarter Website, or any transaction that may be conducted on or through the Yoga Kula Victoria Quarter Website including but not limited to, implied warranties of non-Yoginfringement, compatibility, security, accuracy, conditions of completeness, or any implied warranty arising from the course of dealing or usage or trade. We make no warranty that the Yoga Kula Victoria Quarter Website will meet your requirements or will be uninterrupted, timely, secure or error-free, that defects will be corrected, or that the site or the server that makes it available are free of viruses or bugs or represents the full functionality, accuracy, reliability of the materials. We will not be responsible or liable to you for any loss of content or material uploaded or transmitted through the Yoga Kula Victoria Quarter Website.

We have the right to increase our prices according to the RPI (Retail Price Index).

You acknowledge that we cannot guarantee and therefore shall not be in any way responsible for the security or privacy of the Yoga Kula Victoria Quarter Website and any information provided to or taken from the Yoga Kula Victoria Quarter Website by you.We will not be liable, in contract, tort (including, without limitation, negligence), pre-contract or other representations (other than fraudulent or negligent misrepresentations) or otherwise out of or in connection with the Conditions for:

any economic losses (including without limitation loss of revenues, profits, contracts, business or anticipated savings); or

any loss of goodwill or reputation; or

any special or indirect or consequential losses;

In any case whether or not such losses were within the contemplation of the parties at the date of the Conditions, suffered or incurred by that party arising out of or in connection with the provisions of any matter under the Conditions. Nothing in the Conditions shall exclude or limit our liability for death or personal injury resulting from our negligence or that of our servants, agents or employees.

By using this website service you agree to these terms and conditions of website use.

Not withstanding any other provision in the Conditions, nothing herein shall limit your rights as a consumer under English law.

CANCELLATION POLICY

Class Cancellation and Refund Policy

If a STUDIO class is cancelled 3 hours or more before the class is due to start the class will automatically be returned to your account (this is an ‘early cancel’)

If a STUDIO class is cancelled less than 3 hours before the class is due to start you will be charged (this is a ‘late cancel’)
All classes must be cancelled through the Mind Body Software within cancellation period in order to avoid a charge – please do not cancel over the phone or over email
5 Class Pass is valid for 6 weeks from the date of purchase and once purchased cannot be refunded, extended or paused
10 Class Pass is valid for 12 weeks from the date of purchase and once purchased cannot be refunded, extended or paused
New to Kula 4 Class Pass is valid for 5 weeks from the date of purchase and cannot be extended, refunded or transferred
Drop-in classes are valid for 30 days from the date of purchase and once purchased cannot be refunded, extended or paused
You will be charged a £10.00 admin fee for a failed auto-payment so please ensure your card details are kept up to date, feel free to contact us if you require assistance
Once purchased pop ups, immersions and courses are non-refundable and non transferable
In the unlikely event that Yoga Kula Victoria Quarter cancels a class, any class passes associated will be re-credited to your Mindbody Account
Private 121’s and small group sessions once booked and confirmed are non-refundable and non transferable

Please note when cancelling classes:

If you have a Yoga Kula Victoria Quarter Membership or an unlimited class pass and you ‘late cancel’ or do not attend a STUDIO class, you will be charged a £7.50 ‘late cancel fee’. All classes must be cancelled using Mind Body Software via desktop or app.

Additional Information

Class Passes

You must purchase the correct pass for the class you are attending. For more information please refer to the price list online or in the studio. Please ensure if you wish to attend the Yoga Kula Victoria Quarter Studio that you purchase a pass directly from us rather than Yoga Kula which is based in Chapel Allerton.

Gift Vouchers

Gift vouchers are valid for 6 months from the date of purchase.

Additional information

We do not accept cash or cheques.

We do not offer credit under any circumstances.

Teacher Class Cover

On occasion to keep the classes running to schedule we may have to organise a cover teacher to take the class. Please note this cover teacher might not be from our list of regular teachers but all cover teachers are qualified and certified yoga teachers. Please check who is teaching your class before you attend the studio.

Privacy & Security Policy

Commitment to Data Security

Yoga Kula Victoria Quarter will never sell trade, rent, exchange or otherwise share your personal information with any other person, company or organisation.

Terms & Conditions

We make no warranty that the Yoga Kula Victoria Quarter Website will meet your requirements or will be uninterrupted, timely, secure or error-free, that defects will be corrected, or that the site or the server that makes it available are free of viruses or bugs or represents the full functionality, accuracy, reliability of the materials. We will not be responsible or liable to you for any loss of content or material uploaded or transmitted through the Yoga Kula Victoria Quarter Website.

We will not be liable, in contract, tort (including, without limitation, negligence), pre-contract or other representations (other than fraudulent or negligent misrepresentations) or otherwise out of or in connection with the Conditions for:

any economic losses (including without limitation loss of revenues, profits, contracts, business or anticipated savings); or

any loss of goodwill or reputation; or

any special or indirect or consequential losses;

By using this website service you agree to these terms and conditions of website use.

Not withstanding any other provision in the Conditions, nothing herein shall limit your rights as a consumer under English law.

We reserve the right to update our cancellation policy at our discretion so please keep a copy of the terms you agreed to at your point of purchase.

INTRODUCTION

This privacy notice provides you with details of how we collect and process your personal data through your use of our site www.yogakulavictoriaquarter.co.uk

By providing us with your data, you warrant to us that you are over 13 years of age.

Yoga Kula Victoria Quarter is the data controller and we are responsible for your personal data (referred to as “we”, “us” or “our” in this privacy notice)

Contact Details

Our full details are:

Full name of legal entity: Tiia Ourila-Thorpe trading as Yoga Kula Victoria Quarter and our registered office is situated at 7-11 Cross Arcade, Victoria Quarter Leeds LS1 6AZ

Email address: info@yogakulavictoriaquarter.co.uk

Postal address: 7-11 Cross Acrade, Victoria Quarter, Leeds LS1 6AZ

It is very important that the information we hold about you is accurate and up to date. Please let us know if at any time your personal information changes by emailing us at info@yogakulavictoriaquarter.co.uk

WHAT DATA DO WE COLLECT ABOUT YOU, FOR WHAT PURPOSE AND ON WHAT GROUND WE PROCESS IT

Personal data means any information capable of identifying an individual. It does not include anonymised data.

We may process the following categories of personal data about you:

Communication Data that includes any communication that you send to us whether that be through the contact form on our website, through email, text, social media messaging, social media posting or any other communication that you send us. We process this data for the purposes of communicating with you, for record keeping and for the establishment, pursuance or defence of legal claims. Our lawful ground for this processing is our legitimate interests which in this case are to reply to communications sent to us, to keep records and to establish, pursue or defend legal claims.

Customer Data that includes data relating to any purchases of goods and/or services such as your name, title, billing address, delivery address email address, phone number, contact details, purchase details and your card details. We process this data to supply the goods and/or services you have purchased and to keep records of such transactions. Our lawful ground for this processing is the performance of a contract between you and us and/or taking steps at your request to enter into such a contract.

User Data that includes data about how you use our website and any online services together with any data that you post for publication on our website or through other online services. We process this data to operate our website and ensure relevant content is provided to you, to ensure the security of our website, to maintain back- ups of our website and/or databases and to enable publication and administration of our website, other online services and business. Our lawful ground for this processing is our legitimate interests which in this case are to enable us to properly administer our website and our business.

Technical Data that includes data about your use of our website and online services such as your IP address, your login data, details about your browser, length of visit to pages on our website, page views and navigation paths, details about the number of times you use our website, time zone settings and other technology on the devices you use to access our website. The source of this data is from our analytics tracking system. We process this data to analyse your use of our website and other online services, to administer and protect our business and website, to deliver relevant website content and advertisements to you and to understand the effectiveness of our advertising. Our lawful ground for this processing is our legitimate interests which in this case are to enable us to properly administer our website and our business and to grow our business and to decide our marketing strategy.

Marketing Data that includes data about your preferences in receiving marketing from us and our third parties and your communication preferences. We process this data to enable you to partake in our promotions such as competitions, prize draws and free give-aways, to deliver relevant website content and advertisements to you and measure or understand the effectiveness of this advertising. Our lawful ground for this processing is our legitimate interests which in this case are to study how customers use our products/services, to develop them, to grow our business and to decide our marketing strategy.

We may use Customer Data, User Data, Technical Data and Marketing Data to deliver relevant website content and advertisements to you (including Facebook adverts or other display advertisements) and to measure or understand the effectiveness of the advertising we serve you. Our lawful ground for this processing is legitimate interests, which is to grow our business. We may also use such data to send other marketing communications to you. Our lawful ground for this processing is either consent or legitimate interests (namely to grow our business).

Sensitive Data

We do not collect any Sensitive Data about you. Sensitive data refers to data that includes details about your race or ethnicity, religious or philosophical beliefs, sex life, sexual orientation, political opinions, trade union membership, information about your health and genetic and biometric data. We do not collect any information about criminal convictions and offences.

Where we are required to collect personal data by law, or under the terms of the contract between us and you do not provide us with that data when requested, we may not be able to perform the contract (for example, to deliver goods or services to you). If you don’t provide us with the requested data, we may have to cancel a product or service you have ordered but if we do, we will notify you at the time.

We will only use your personal data for a purpose it was collected for or a reasonably compatible purpose if necessary. For more information on this please email us at info@yogakulavictoriaquarter.co.uk. In case we need to use your details for an unrelated new purpose we will let you know and explain the legal grounds for processing.

We may process your personal data without your knowledge or consent where this is required or permitted by law.

We do not carry out automated decision making or any type of automated profiling.

HOW WE COLLECT YOUR PERSONAL DATA

We may collect data about you by you providing the data directly to us (for example by filling in forms on our site or by sending us emails). We may automatically collect certain data from you as you use our website by using cookies and similar technologies. Please see our cookie policy on our website https://www.yogakulavictoiraquarter.co.uk for more details

We may receive data from third parties such as analytics providers such as Google based outside the EU, advertising networks such as Facebook based outside the EU, such as search information providers such as Google based outside the EU, providers of technical, payment and delivery services, such as data brokers or aggregators.

We may also receive data from publicly availably sources such as Companies House and the Electoral Register based inside the EU.

We record classes for the purposes of signing in and quality control and that we do not sell or share recordings.

MARKETING COMMUNICATIONS

Our lawful ground of processing your personal data to send you marketing communications is either your consent or our legitimate interests (namely to grow our business).

Under the Privacy and Electronic Communications Regulations, we may send you marketing communications from us if (i) you made a purchase or asked for information from us about our goods or services or (ii) you agreed to receive marketing communications and in each case you have not opted out of receiving such communications since. Under these regulations, if you are a limited company, we may send you marketing emails without your consent. However you can still opt out of receiving marketing emails from us at any time.

Before we share your personal data with any third party for their own marketing purposes we will get your express consent.

You can ask us or third parties to stop sending you marketing messages at any time by emailing us at info@yogakulavictoriaquarter.co.uk at any time.

If you opt out of receiving marketing communications this opt-out does not apply to personal data provided as a result of other transactions, such as purchases, warranty registrations etc.

DISCLOSURES OF YOUR PERSONAL DATA

We may have to share your personal data with the parties set out below:

Service providers who provide IT and system administration services.
Professional advisers including lawyers, bankers, auditors and insurers
Government bodies that require us to report processing activities.
Third parties to whom we sell, transfer, or merge parts of our business or our assets.

We require all third parties to whom we transfer your data to respect the security of your personal data and to treat it in accordance with the law. We only allow such third parties to process your personal data for specified purposes and in accordance with our instructions.

INTERNATIONAL TRANSFERS

Countries outside of the European Economic Area (EEA) do not always offer the same levels of protection to your personal data, so European law has prohibited transfers of personal data outside of the EEA unless the transfer meets certain criteria.

Many of our third parties service providers are based outside the European Economic Area (EEA) so their processing of your personal data will involve a transfer of data outside the EEA.

Whenever we transfer your personal data out of the EEA, we do our best to ensure a similar degree of security of data by ensuring at least one of the following safeguards is in place:

We will only transfer your personal data to countries that the European Commission have approved as providing an adequate level of protection for personal data by; or
Where we use certain service providers, we may use specific contracts or codes of conduct or certification mechanisms approved by the European Commission which give personal data the same protection it has in Europe; or
If we use US-based providers that are part of EU-US Privacy Shield, we may transfer data to them, as they have equivalent safeguards in place.

If none of the above safeguards is available, we may request your explicit consent to the specific transfer. You will have the right to withdraw this consent at any time.

DATA SECURITY

We have put in place security measures to prevent your personal data from being accidentally lost, used, altered, disclosed, or accessed without authorisation. We also allow access to your personal data only to those employees and partners who have a business need to know such data. They will only process your personal data on our instructions and they must keep it confidential.

We have procedures in place to deal with any suspected personal data breach and will notify you and any applicable regulator of a breach if we are legally required to.

DATA RETENTION

We will only retain your personal data for as long as necessary to fulfil the purposes we collected it for, including for the purposes of satisfying any legal, accounting, or reporting requirements.

When deciding what the correct time is to keep the data for we look at its amount, nature and sensitivity, potential risk of harm from unauthorised use or disclosure, the processing purposes, if these can be achieved by other means and legal requirements.

For tax purposes the law requires us to keep basic information about our customers (including Contact, Identity, Financial and Transaction Data) for six years after they stop being customers.

In some circumstances, we may anonymise your personal data for research or statistical purposes in which case we may use this information indefinitely without further notice to you.

YOUR LEGAL RIGHTS

Under data protection laws you have rights in relation to your personal data that include the right to request access, correction, erasure, restriction, transfer, to object to processing, to portability of data and (where the lawful ground of processing is consent) to withdraw consent.

You can see more about these rights at:

https://ico.org.uk/for-organisations/guide-to-the-general-data-protection-regulation-gdpr/individual-rights/

If you wish to exercise any of the rights set out above, please email us at info@yogakulavictoriaquarter.co.uk.

You will not have to pay a fee to access your personal data (or to exercise any of the other rights). However, we may charge a reasonable fee if your request is clearly unfounded, repetitive or excessive or refuse to comply with your request in these circumstances.

We may need to request specific information from you to help us confirm your identity and ensure your right to access your personal data (or to exercise any of your other rights). This is a security measure to ensure that personal data is not disclosed to any person who has no right to receive it. We may also contact you to ask you for further information in relation to your request to speed up our response.

We try to respond to all legitimate requests within one month. Occasionally it may take us longer than a month if your request is particularly complex or you have made a number of requests. In this case, we will notify you.

If you are not happy with any aspect of how we collect and use your data, you have the right to complain to the Information Commissioner’s Office (ICO), the UK supervisory authority for data protection issues (www.ico.org.uk). We should be grateful if you would contact us first if you do have a complaint so that we can try to resolve it for you.

THIRD-PARTY LINKS

This website may include links to third-party websites, plug-ins and applications. Clicking on those links or enabling those connections may allow third parties to collect or share data about you. We do not control these third-party websites and are not responsible for their privacy statements. When you leave our website, we encourage you to read the privacy notice of every website you visit.

You can set your browser to refuse all or some browser cookies, or to alert you when websites set or access cookies. If you disable or refuse cookies, please note that some parts of this website may become inaccessible or not function properly. https://www.yogakulavictoriaquarter.co.uk

Health and Safety Waiver

By booking a class with Yoga Kula, you confirm that you have read and understood our Fitness, Health and Safety Declaration/Waiver.

– You acknowledge that Sessions may be physically strenuous and You agree that You voluntarily participate in a Session with full knowledge that even if the Teacher and any other teacher involved in the Session is not negligent there is an inherent risk of personal injury or illness arising from Your participation in any exercise program and use of specialist equipment.

– Certain activities may be unsuitable for You if You have special needs, or any medical, health or fitness problem or condition.

– You must ensure that you are fit and well enough to participate in any Session that You book, and You will at all times be responsible for Your own state of health, physical condition and wellbeing.

– If You have any concerns about Your fitness or health, You should seek appropriate medical advice from Your GP, Physiotherapist or other relevant professional medical or other adviser and obtain their written consent where necessary before attending a Session. Advice provided by any member of the Yoga Kula team involved in a Session at no time constitutes medical advice and is not a substitute for advice provided by a medical professional.

– You confirm that You have no health or fitness problems (including, but not limited to cardiac irregularities; spinal, bone, joint, tendon or ligament injuries; spells of dizziness; asthma or other breathing difficulty; diabetes; epilepsy or other allergy) which may affect your participation in any Session.

You confirm that:

– We have advised You to tell Us of any special physical needs, any issue relating to Your health, fitness or physical limitations of which You are aware, and any medical condition or on-going medical treatment, which might be relevant to any activity to be undertaken at a Session.

– We have advised You that You must tell Us:

– of any medical condition or are taking any medication which may affect Your ability to undertake any activities at a Session or to use any equipment or facilities provided by Us.

– of any circumstances affecting Your health which may be worsened by any activities at a Session; and

– if you are pregnant, and if so whether You are in the first 3 months of Your pregnancy.

– We will inform You if We decide not to accept Your booking because of that medical, health or fitness issue or special need.

– You must not attend any Session when under the influence of alcohol or illegal drugs or immediately following a heavy meal.

– You should arrive at least 10 minutes prior to the start time of a Session. If You arrive later than a Session start time and You arrive after any warm-up for that Session has begun, We will not permit You to participate in the Session for health and safety reasons.

– You should not attempt to use any equipment or facilities until the Teacher or another suitably qualified teacher has instructed You in the correct use of the same.

– You may only use the equipment and facilities provided by Us in the correct manner and must not use them in any manner which is a health and safety risk either to You or to others.

I have read and understood the above statement.

To read our Teachers Code of Conduct please visit: https://www.yogakulavictoriaquarter.co.uk